AOG Manager - Storm Aviation

CALL US ON +44 (0)1279 681330

AOG Manager



The role is based in an office environment at an agreed location with some time spent at HQ as required.

The normal working day is between 08:30 and 17:00 on Monday to Thursday and between 08:30 and 14:30 on Friday.

Key Responsibilities:

  • To provide a bespoke solution from customer requests in order to recover the aircraft as quickly as possible and define appropriate AOG solution for customer incl. trouble shooting
  • Responsible for the administrative handling of the entire AOG project from planning to billing
  • Ability to put quotes together for customer requests.
  • Overall responsibility for KPI, transactional decisions, workload and quality management processes.
  • Ensuring the roster system is up to date and has adequate cover to maintain the 24/7 service and respond to customer AOG requests
  • Providing guidance and support wherever required day or night.
  • Ensuring good practices and high standards are upheld and instilled throughout the team.
  • To establish a proactive professional working culture and encourage staff interaction and ownership of issues.
  • To establish and develop a strong, informed, tenacious and technically efficient team.
  • Maintaining a dynamic feedback loop for internal and external stakeholders ensuring good communication to all.
  • Liaises with support functions to assure efficient and highest quality process
  • Responding to customer requests within a timely manner.
  • Provides regular customer feedback
  • To ensure all EASA and CAA regulations are met.
  • To ensure relevant procedures are developed, maintained, and reviewed ensuring compliance with all regulations.
  • To ensure all relevant directions, procedures and directives are controlled and correctly read and recorded.
  • Manage the costs and revenue and ensure all expenditure is recorded and potential cost savings or potential overspends are brought to the attention of the DOM
  • To ensure all non-conformities are responded to within laid down timelines.
  • To ensure that all responsible staff’s qualifications are kept up to date.
  • To ensure all relevant staff are aware of all H & S obligations and responsibilities.
  • To carry out tasks as detailed by the DOM.


  • To have held an EASA/CAA licence and type rating as a Licensed Aircraft Technician/Engineer

Knowledge and Experience:

  • 10-years working in a aircraft maintenance or airline environment
  • Have proven experience in managing a team
  • Strong communication skills
  • Trustworthy with the ability to work under pressure.
  • Good attention to detail with a methodical approach to work.

Company Benefits:

  • 7% employer contribution to pension
  • 3 x Life assurance
  • 20 Days annual leave per annum
  • Private Healthcare
  • In house training programmes to develop and promote within

To Apply For This Role:

Apply Now