AOG Manager - Storm Aviation

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AOG Manager

Various

Environment:

The role is based in an office environment at an agreed location with some time spent at HQ as required.

The normal working day is between 08:30 and 17:00 on Monday to Thursday and between 08:30 and 14:30 on Friday.

Key Responsibilities:

  • To provide a bespoke solution from customer requests in order to recover the aircraft as quickly as possible and define appropriate AOG solution for customer incl. trouble shooting
  • Responsible for the administrative handling of the entire AOG project from planning to billing
  • Ability to put quotes together for customer requests.
  • Overall responsibility for KPI, transactional decisions, workload and quality management processes.
  • Ensuring the roster system is up to date and has adequate cover to maintain the 24/7 service and respond to customer AOG requests
  • Providing guidance and support wherever required day or night.
  • Ensuring good practices and high standards are upheld and instilled throughout the team.
  • To establish a proactive professional working culture and encourage staff interaction and ownership of issues.
  • To establish and develop a strong, informed, tenacious and technically efficient team.
  • Maintaining a dynamic feedback loop for internal and external stakeholders ensuring good communication to all.
  • Liaises with support functions to assure efficient and highest quality process
  • Responding to customer requests within a timely manner.
  • Provides regular customer feedback
  • To ensure all EASA and CAA regulations are met.
  • To ensure relevant procedures are developed, maintained, and reviewed ensuring compliance with all regulations.
  • To ensure all relevant directions, procedures and directives are controlled and correctly read and recorded.
  • Manage the costs and revenue and ensure all expenditure is recorded and potential cost savings or potential overspends are brought to the attention of the DOM
  • To ensure all non-conformities are responded to within laid down timelines.
  • To ensure that all responsible staff’s qualifications are kept up to date.
  • To ensure all relevant staff are aware of all H & S obligations and responsibilities.
  • To carry out tasks as detailed by the DOM.

Requirements:

  • To have held an EASA/CAA licence and type rating as a Licensed Aircraft Technician/Engineer

Knowledge and Experience:

  • 10-years working in a aircraft maintenance or airline environment
  • Have proven experience in managing a team
  • Strong communication skills
  • Trustworthy with the ability to work under pressure.
  • Good attention to detail with a methodical approach to work.

Company Benefits:

  • 7% employer contribution to pension
  • 3 x Life assurance
  • 20 Days annual leave per annum
  • Private Healthcare
  • In house training programmes to develop and promote within

To Apply For This Role:

https://www.irishrcloud.co.uk/recruit/application/apply.aspx?cid=2004-56875FDE-8B3F-4FE1-A181-F7F095D518BA&VacancyID=23119-1C89D66B-5F2E-4147-B71F-C511081BBE05

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